In this book you’ll watch as an extraordinarily effective and amazingly nice manager, Mike Mitchell, handles all the challenging management situations.
You’ll follow Mike as he…
-creates a motivating environment (ch 7)
-makes his daily rounds (ch 8)
-conducts a team meeting (ch 9)
-delegates responsibilities (ch 10)
-coaches improvements (ch 11)
-corrects inappropriate behaviors (ch 12)
-counsels underperformance (ch 13)
-resolves disputes (ch 15)
-conducts performance reviews (ch 16)
-fires inappropriate team members (ch 17)
-helps his people advance (ch 18)
Mike deals with even the most troublesome management situations so smoothly you’ll say, “Why don’t I do it like that?!” And he gets legendary results—not by being a hard-driving taskmaster, but by being nice.
Do as Mike does and you’ll be a legendary nice manager too.
“An amazingly simple and effective manual on how to manage with style, confidence, and grace. Follow the examples here—copy the conversations if you like—and you’ll manage like a seasoned pro. Tough management situations are no longer challenging—they’re fun.”
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Chip Averwater is an author, a business and management enthusiast, and retired chairman of Amro Music Stores in Memphis, one of the largest musical instrument retailers in the US.
His book Retail Truths: The Unconventional Wisdom of Retailing (March 2012) is a collection of more than 400 street-smart lessons on retailing that he gathered from his experience in business as well as from his mentors and retailer friends.
His book Great Managers Are Always Nice (April 2018) contends that there is never a reason for a manager to be less than nice and that nice always gets better results. Fictional manager Mike Mitchell demonstrates nice management in the most common and most challenging situations managers face.
Chip has been a featured speaker on management and retailing in the US, Great Britain, Germany, Australia, and China. (He is an avid traveler and sometimes agrees to speak internationally for travel expenses and the opportunity to meet the people.)
He and his wife live in Lakeland, TN, outside of Memphis.