What would you do with 30% more profit? There is increasing evidence that workplaces that support and endorse a culture of civility experience an average of 30% increase to profitability as well as increases in retention and engagement. The 30% Solution represents a practical Toolkit for forward-thinking Human Resource professionals, business owners, managers and supervisors who want to build a culture of civility in their workplace. The book provides tips, assessments, training activities, insights and more- all shared by Lew Bayer, the leading expert in civility in the workplace.
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For the past 18 years, Lew Bayer has led the team at Civility Experts Inc. The organization includes 85 affiliates in 24 countries and are recognized internationally as the leading experts in the field. Lew is CEO of the company, Director of the Center for Organizational Cultural Competence, Executive Director of the National Civility Center, and Founder of the International Civility Trainers’ Consortium. She is an award winning speaker and professional trainer who has published 10 books.